What is your return policy?
With just two exceptions, nearly everything we offer can be returns and exchanges within 30 days of delivery. Exception: ALL sales are FINAL for gift certificates and items customized with a name, number, icon, or badge. Games, videos, CDs, and DVDs can be returned if they are unopened and remain sealed in their protective plastic wrap. Your return must be in original condition, complete, and timely (delivered less than 30 days ago) for us to process it. Shipping costs are non-refundable. Please do not attempt to return your merchandise that does not qualify for a return, as we will not be able to process your return and cannot ship the items back to you.
For exchanges, when an item is returned through the mail, you will first be refunded for the returned merchandise and then you will be charged separately for the new item.
Customers will be charged $5.95 for use of our return label but you are always allowed to use your own return shipping method at your own cost.
Free Returns and Exchanges on Footwear
In order to provide our customers with the best online shopping experience for new footwear, we provide free return shipping. To receive free return shipping, please use the provided pre-paid label that was included in your shipment.
Free return shipping applies to all footwear shipped to the contiguous US. Excludes shipments to Alaska, Hawaii, AFO/FPO and international addresses. Above return policies also apply.
Please contact us for instructions on returning large or heavy field equipment, or if you require special assistance in returning incorrectly shipped or defective merchandise.
Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot process your return. If we sent you the wrong item in error, we will bear the shipping cost of returning it and getting a replacement item sent to you. Return shipping back to you is absolutely FREE if your shipping address is in the U.S.
Please be aware that your item must arrive back at our location for us to process your return. We strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number!
What shipping type should I use?
We strongly recommend that you select a traceable, insured return shipping method. Remember to keep your receipt and tracking number!
If the front of your invoice contains a pre-paid return shipping label, please remember the cost of using this return service will be deducted from your merchandise refund or credit card account for each label used. The cost of using each label is printed beneath the label on the front of your invoice. If you prefer to use a different carrier to return merchandise, please use the standard return label located above the pre-paid one when shipping packages to our company.
We cannot accept COD’s or packages marked “Bill Recipient” and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. Shipping costs are non-refundable unless the item was sent in error.
What if I receive the wrong item?
Please contact us, so we can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us.
What if I believe my item is defective?
Please contact us, so we can fix the error and get the correct item shipped out to you. We ship all exchange orders back to you with FREE Ground Shipping in appreciation of your business and patience with us. Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It’s our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after the purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund upon inspection. You may also notice that certain merchandise, usually non-apparel items, have extended warranties that will of course be honored during the life of their guarantee.
Every defective claim is subject to inspection by an returns specialist. We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste.
Do I have to pay customs fees on exchanges?
We do our best to mark the reshipment of you order as an exchange. We can not guarantee that there will not be additional charges when your package clears customs. Ultimately, the recipient is responsible for all customs fees including duties, taxes, brokerage fees, and any other fees assessed at the border before delivery. The assessment of customs fees is determined by your local government and is completely outside of our control.